GoCover

Grievance Policy

At GoCover, we are committed to resolving all customer concerns in a fair, timely, and transparent manner. Our grievance redressal process complies with the IRDAI (Web Aggregators) Regulations and ensures that every complaint is acknowledged, tracked, and resolved promptly.

We encourage users to raise concerns regarding:

• Incorrect or misleading information on our platform
• Technical issues or transaction-related difficulties
• Delays in communication or follow-ups
• Service experience with GoCover or our insurance partners

Steps to file a grievance:

1. Email us at grievance@gocover.in with your policy or interaction details
2. We will acknowledge your complaint within 24 business hours
3. Our compliance officer will investigate and provide a resolution within 7 working days

If you're not satisfied with the resolution, you may escalate the issue to the IRDAI Grievance Cell via the Integrated Grievance Management System (IGMS) portal at www.irdai.gov.in.